SHIPPING POLICY

Thank you for shopping with Fine & Fire. We carefully prepare each order and are committed to making your shopping experience as seamless as possible.

ORDER PROCESSING

Orders are processed after payment has been successfully received.

Please allow approximately 3-7 business days for order processing before shipment. Business days do not include weekends or U.S. federal holidays.

During holidays, promotional periods, new collection launches, or periods of unusually high order volume, processing may take longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

ORDERS WITH MULTIPLE ITEMS

If your order contains multiple products, items may be fulfilled from different locations and may therefore arrive in separate packages at different times. When available, tracking information will be provided for each shipment.

U.S. SHIPPING

Fine & Fire offers complimentary standard shipping on U.S. orders of $75 or more, calculated after discounts and before applicable taxes.

Orders under $75 will be charged the applicable shipping rate displayed at checkout.

Available shipping methods, rates, and estimated delivery times will be shown during checkout.

Please note that delivery estimates begin after your order has been processed and transferred to the shipping carrier.

DELIVERY TIMES

After processing, U.S. orders typically arrive within 5–10 business days, depending on the item, fulfillment location, destination, and shipping carrier.

Some products may arrive sooner, while partner-fulfilled items may require additional delivery time. Any product-specific shipping information will be displayed on the product page or communicated where applicable.

Delivery dates are estimates and are not guaranteed. Delays may occur due to carrier disruptions, severe weather, holidays, customs, high shipping volumes, or other circumstances outside Fine & Fire’s reasonable control.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at shopfineandfire@gmail.com.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Fine & Fire is not responsible for orders delivered to an incorrect address provided by the customer.

ORDER TRACKING

When tracking is available, tracking information will be sent to the email address associated with your order once your package has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

LOST, STOLEN OR MISSING PACKAGES

If your tracking information shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier.

If you still cannot locate your package, contact us at shopfineandfire@gmail.com, and we will assist you in reviewing the situation.

Fine & Fire is not responsible for packages lost or stolen after confirmed delivery, except where otherwise required by applicable law.

DAMAGED PACKAGES OR ITEMS

If your order arrives damaged, please contact us as soon as possible at shopfineandfire@gmail.com.

Include your:

• Order number
• Name
• Description of the issue
• Clear photographs of the damaged item and packaging

We will review the issue and work with you toward an appropriate resolution.

RETURNED PACKAGES

If a package is returned to Fine & Fire because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or another issue attributable to the recipient, additional shipping charges may apply if the order needs to be shipped again.

INTERNATIONAL SHIPPING

Fine & Fire's international shipping availability, shipping rates, duties, taxes, and estimated delivery times will be displayed at checkout where international delivery is available.

Customers are responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International shipments may experience customs-related delays outside Fine & Fire's control.

RETURNS

Shipping and delivery matters related to returns, exchanges, and refunds are governed by our Return & Refund Policy.

CONTACT US

For questions about your order or shipping, please contact:

Fine & Fire
Email: hello@fineandfire.com