Refund policy
RETURN & REFUND POLICY
We want you to love your Fine & Fire pieces. If you are not completely satisfied with your purchase, eligible items may be returned within 14 days of delivery.
RETURN ELIGIBILITY
To qualify for a return, your item must be:
- Unworn, unused, and in its original condition
- Free from scratches, damage, perfume, cosmetics, or other signs of wear
- Returned with its original packaging and any tags or protective materials
- Accompanied by proof of purchase
For hygiene reasons, earrings and other pierced jewelry are final sale unless they arrive damaged or defective.
Personalized, engraved, customized, gift cards, and final-sale items cannot be returned.
DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.
Please include your order number and clear photographs of the item.
RETURNS
Before sending an item back, please contact Fine & Fire to request a return. Returns sent without prior authorization may not be accepted.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or credit-card provider to post the refund.
EXCHANGES
If you would like a different item, size, or style, please contact us regarding exchange availability.
CONTACT US
For questions regarding returns or refunds, please contact us at hello@fineandfire.com