Contact information

CONTACT INFORMATION

Fine & Fire is committed to providing excellent customer service. If you have questions about an order, product, shipping, returns, or any other matter, please contact us.

Fine & Fire
Email: hello@fineandfire.com

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Central Time

We aim to respond to customer inquiries within 1–2 business days. Response times may be longer during holidays, promotional periods, and periods of high order volume.

For questions regarding an existing order, please include your name and order number so we can assist you as efficiently as possible.

For return or refund requests, please review our Return & Refund Policy before contacting us.

For shipping-related questions, please review our Shipping Policy.